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Services will be available
from Monday to Friday
10am - 7pm (GMT+1)

PHONE CALL

Tel: +49 30 568 37136
Services will be available
from Monday to Friday
10am - 7pm (GMT+1)

  • FAQs
    Here is a list of the most frequently asked questions.
  • Contact Us
    If you have any questions or need help please contact us. We will be happy to assist you.

RETURNS AND REFUNDS

GENERAL INFORMATION

  • In the event that the goods you ordered do not fit or are not to your liking, you can return them within 30 days of receipt for an exchange or refund.

  • Merchandise that has been worn, used, altered or damaged cannot be accepted. We therefore recommend that you try on shoes on soft surfaces (e.g.carpet).
  • Please note that Scarosso reserves the right to refuse the return of any merchandise that does not meet the above requirements at Scarosso's sole discretion.

How to return an item.

Please follow the instructions on the Return Form that you find in your package as follows:


1. Complete all the fields in the form

2. Carefully pack the product and place the form inside the parcel

3. Stick the return label on the external part of the parcel. If the label is lost or was not sent, you can request a new one by contacting customer service at service@scarosso.com

  • UPS:
    • You can take your parcel to your the nearest UPS office (to find your nearest office visit www.ups.com and search “Locations”). You can also request a collection at home (visit www.ups.com and search “shipping”) or you can contact UPS by telephone. (visit www.ups.com to find the telephone number for your country)
  • DHL:
    • Take the package to your nearest post office. You can find the list of post offices by clicking here.

    Exchanges and Refunds

    For exchanges we ask you to contact the client service via E-mail. Payments will be credited within 20 days on receipt of the goods at our warehouse and the successful adherence of the above conditions.


    If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the Stuart Weitzman Online Store. However, you may be able to recover these by contacting your local customs bureau directly.

    Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.