LIVE CHAT

Services will be available
from Monday to Friday
10am - 7pm (GMT+1)

PHONE CALL

Tel: +39 011 19620066
Services will be available
from Monday to Friday
10am - 7pm (GMT+1)

  • FAQs
    Here is a list of the most frequently asked questions.
  • Contact Us
    If you have any questions or need help please contact us. We will be happy to assist you.

RETURNS AND REFUNDS

HOW TO RETURN

  • 1. Create your Return Authorization Number (RAN) by clicking here. A RAN will be required when filling out the Pro forma Invoice for Returned Goods.
  • 2. Fill out the Pro forma Invoice for Returned Goods that can be found along with the delivery packaging, and once completed, place it in the return package. For returns outside of the European Union, attach 5 completed copies of the document. If you cannot find the Pro forma Invoice for Returned Goods, you can download the form here
  • 3. To prepare for return and refund of your products follow the instructions of the courier. This information can be found on the return label which is in your package.
  •  
  • UPS:
  • > Attach the printed label, that you will find in the package, outside of the package
  • > Contact UPS and arrange an appointment for the collection of your products
  • > You can contact UPS by phone by calling the UPS center assigned to your country by clicking here.
  •  
  • DHL:
  • > Attach the printed label, that you will find in the package, outside of the package
  • > Take the package to your nearest post office. You can find the list of post offices by clicking here.
  •  
  • BRT:
  • > Do not stick the return label on the package. This must be given by hand to the driver at time of return
  • > Contact Bartolini and arrange an appointment for the collection for your package. To book, contact the Bartolini branch nearest to you. Phone numbers can be found on the following link.
  • > Note: When you call it is important to point out that the shipment will be charged to the consignee. Other couriers: You can choose another courier you trust, but in this case we will not refund the shipping cost of the return.

 

SHIP TO:

The Level Group / Scarosso Online Store
c/o ND Logistics Italia Via Libertà 215
Bellinzago Novarese
Novara (NO)
28043
Italy

GENERAL INFORMATION

  • Merchandise that has been worn, used, altered or damaged cannot be accepted. We therefore recommend that you try on shoes on soft surfaces (e.g.carpet).
  • Please note that Scarosso reserves the right to refuse the return of any merchandise that does not meet the above requirements at Scarosso's sole discretion.

Exchanges and Refunds

If the products that you ordered do not match your taste you can return the item free of charge within 30 days and request a refund. Scarosso has the right only to accept items that have not been damaged. We are currently unable to support exchanges through scarosso.com. You can return your original order for a refund and place a new order. Your original order will be refunded once received and you may place your reorder at any time. Payments will be credited within 20 days on receipt of the goods at our warehouse and the successful adherence of the above conditions.

 

If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the Scarosso Online Store. However, you may be able to recover these by contacting your local customs bureau directly.

Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.