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In order to offer you our widest selection of products, we have created the possibility through a multichannel structure, to ship your order either directly from our warehouse or from one of our stores. The delivery of your order could take two extra days if shipped from one of our stores.
Please note that if your order is composed of a pre-order item and an available item, for your convenience we will ship the in-stock item first. The pre-order item will be sent separately as soon as it arrives to our warehouse.
For further information about the status of your order please don’t hesitate to contact our customer service at email@example.com.
Shipping Methods and Costs
To offer you the best service and ensure fast worldwide deliveries we have chosen UPS. Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be dispatched the same day). Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.
We offer the following shipping options:
|Germany||UPS Standard||€ 4.95||3-4 Working Days|
|United Kingdom||UPS Standard||£ 10.00||3-4 Working Days|
|Switzerland||UPS Standard||CHF 19.95||3-4 Working Days|
|Austria||UPS Standard||€ 9.95||3-4 Working Days|
|France||UPS Standard||€ 10.00||3-4 Working Days|
|United States||UPS Standard||$ 25.00||7-8 Working Days|
|Sweden||UPS Standard||SEK 200.00||7-8 Working Days|
|Italy||UPS Standard||€ 10.00||2-3 Working Days|
|International (Rest of the World)||UPS Standard||€ 25.00||7-8 Working Days|
|International (Rest of Europe)||UPS Standard||€ 10.00||7-8 Working Days|
Important Delivery Information
We recommend that you consider the following information:
- > All orders require a signature upon receipt,
- > We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address,
- > UPS does not deliver to P.O. Boxes or use General Delivery.
- > If UPS does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our Customer Service will contact you directly by email.
When do we deliver?
Our Online Store ships worldwide with UPS, delivering 9am-5pm, Monday to Friday.
UPS does not deliver on festive or pre-festive days.
From time to time, we run free shipping promotions. To be notified by email, simply sign up here. Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.
First Time Orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Tracking your Order
You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.
Taxes and Duties
To ensure that the most accurate pricing and delivery costs are displayed whilst browsing our site, we recommend that you use the first fly out menu from header, at the bottom of our website and select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations and the UK.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.
As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide with UPS and the shipping costs are already included in the final amount of your order. However, as international courier for your order, UPS may present you with a separate invoice from local authorities for duties owed.
HOW TO RECEIVE YOUR ORDER
When the courier delivers the order, the client should verify:
- that the package is intact, isn’t damaged or wet, that the tape is intact and hasn’t been tampered with, and that it generally conforms to the normal standards of a package
- that the number of boxes listed on the waybill corresponds with the number delivered
Any disputes must be brought to the courier’s attention immediately. If no disputes are raised, the order will be considered accepted.
If, upon receipt the box(es) appears damaged or tampered with, you must:
- make a claim: the shipment must be accepted, however, prior to signing for it, the client should write “I accept with reservations”. This will enable the client, once the delivery has been opened and any damage has been confirmed, to receive immediate compensation.
- express concern to the courier that the package has been tampered with: refuse delivery due to tampering.
If the client does not follow these directives, the order will be considered accepted as is.