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Tel: +39 011 19620066
Services will be available
from Monday to Friday
10am - 7pm (GMT+1)

  • FAQs
    Here is a list of the most frequently asked questions.
  • Contact Us
    If you have any questions or need help please contact us. We will be happy to assist you.
  • Privacy Policy
    We respect the privacy of our customers and the visitors to our website.
  • Size Guide
    how to measure your foot and chose the right size

RETURNS AND REFUNDS

HOW TO RETURN

  • 1. Create your Return Authorization Number (RAN) by clicking here. A RAN will be required when filling out the Pro forma Invoice for Returned Goods.
  • 2. Fill out the Pro forma Invoice for Returned Goods that can be found along with the delivery packaging, and once completed, place it in the return package. For returns outside of the European Union, attach 5 completed copies of the document. If you cannot find the Pro forma Invoice for Returned Goods, you can download the form here
  • 3. To prepare for return and refund of your products follow the instructions of the courier. This information can be found on the return label which is in your package.
  •  
  • UPS:
  • > Attach the printed label, that you will find in the package, outside of the package
  • > Contact UPS and arrange an appointment for the collection of your products
  • > You can contact UPS by phone by calling the UPS center assigned to your country by clicking here.
  •  
  • DHL:
  • > Attach the printed label, that you will find in the package, outside of the package
  • > Take the package to your nearest post office. You can find the list of post offices by clicking here.
  •  

 

SHIP TO:

Rhenus Fulfillment Solutions (Scarosso)
Günter-Junkes-Str. 3
99428 Isseroda (Germany)

GENERAL INFORMATION

  • Merchandise that has been worn, used, altered or damaged cannot be accepted. We therefore recommend that you try on shoes on soft surfaces (e.g.carpet).
  • Please note that Scarosso reserves the right to refuse the return of any merchandise that does not meet the above requirements at Scarosso's sole discretion.

Exchanges and Refunds

If the products that you ordered do not match your taste you can return the item free of charge within 30 days and request a refund. Scarosso has the right only to accept items that have not been damaged. We are currently unable to support exchanges through scarosso.com. You can return your original order for a refund and place a new order. Your original order will be refunded once received and you may place your reorder at any time. Payments will be credited within 20 days on receipt of the goods at our warehouse and the successful adherence of the above conditions.

 

If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the Scarosso Online Store. However, you may be able to recover these by contacting your local customs bureau directly.

Please note: your refund will be credited to the credit card used for the purchase or to the bank account provided, in case you have used cash on delivery as the payment method, and it will include the shipping cost for damaged products or cancelled orders based on DSR

REFUND WHEN USING PROMO CODES

When an order made using a promo code is refunded, the discount amount is split evenly among the items purchased.

Refund with Fixed Amount Promo Code

If a customer buys 2 pairs of shoes for a total amount of 450€ (250€ each pair with a 50€ promo code), and only 1 pair is returned, the refunded amount will be 250€ minus 25€ (50€ promo code divided by the number of items purchased), for a total refunded amount of 225€.

Refund with % Promo Code

If a customer buys 2 pairs of shoes for a total amount of 450€ (250€ each pair with a 10% promo code), and 1 pair is returned, the refunded amount will be 250€ minus 10% of the item value, for a total refunded amount of 225€.