• Privacy Policy
    We respect the privacy of our customers and the visitors to our website.

 

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Regulations for the Scarosso Club

1. What is the Scarosso Club?

The Scarosso Club is a loyalty program for our customers: by performing given actions, subscribers get points that can be converted exclusively into promo codes to use when purchasing other products available on Scarosso official online store.

2. Where the promotion is valid?

Online at www.scarosso.com. This loyalty program is not valid in our offline official stores.

3. How to participate?

All our registered users who have created an account at Scarosso.com can participate. Customers can create their account and participate free of charge.

4. How to get points?

Standard registered users will receive loyalty points as follows:

- 1 point per €1 spent on www.scarosso.com

Points are earned in respect of the total net order amount, including delivery charges. Points are calculated on the rounded down total net value of the order. The outstanding balance can be checked from the section "Scarosso Club" in the personal account area on www.scarosso.com and is refreshed every 24 hours. All the actions that generate points can be accessed directly from the section “Scarosso Club” in the personal account area. Certain actions may be accessed only in a specific period of the year.

Purchases with gift cards

Purchases made with gift cards will only accumulate points to the value of the transaction after the deduction of the value of the gift cards.

In case of returns

In the case of returns, points associated with the returned product will be deducted from the outstanding balance. Points associated with an order will remain pending until the return period has expired and will be approved only after that period. Promo codes for points from an order will be available only after the return period has expired.

Discount vouchers used when purchasing a product

When making a purchase using a discount voucher, the points to be attributed to that purchase will be reduced by an amount equal to the face value of the voucher. Points will be earned based on the net discounted amount.

Exchange rates with other currencies

Points for orders purchased in currencies other than € will be earned according to the following exchange rates:

- 1€ (Euro) = 1 Point
- 1£ (GBP) = 1 Point
- 1$ (USD) = 1 Point
- 1 CHF = 1 Point
- 10 SEK = 1 Point

5. Rules for collecting points

To collect points, the customer must log in and identify themself as a loyalty program member before the sales receipt is issued or before the conclusion of the transaction on www.scarosso.com. If this is not done then the points will not be awarded to the customer and it is not possible to claim or recover any points once the sales receipt is issued or the transaction is completed.

6. Discount vouchers

Every 500 points earned, each loyalty program member receives a 25€ promo code that can be used on www.scarosso.com. Promo codes for points associated with an order will be available only after the return period has expired. All available promo codes will be listed in the section "Scarosso Club" in the personal account area on www.scarosso.com. Every promo code can only be used once. The promo code is associated with a specific account and can be used only with the email used during registration. Loyalty promo codes can be cumulated with each other and with other promotions, but can't be used on sale items. The promo code cannot be transferred to other users. The promo code is valid for 365 days after creation. Promo codes cannot be converted into cash.

7. Returns

In the case of returns, the return will cancel the points awarded for the purchase of the returned product. Points associated with an order will remain pending until the return period has expired and will be approved only after that period. Promo codes for points associated with an order will be available only after the return period has expired.

8. Privacy

Customers taking part in the initiative by registering with the Scarosso Club give their consent to the processing of their personal data in accordance with the privacy information sheet referred to below and may exercise their rights as set out in the Data Protection Act 1998. The Data Controller of the personal data received is Scarosso Germany Gmbh, with registered office in Oranienburger Straße 1-3, 10178 Berlin, Germany. When creating an account you accept to participate in our loyalty program and to receive commercial updates from Scarosso.

9. Customer Service

For any further question or doubt on our loyalty program or your personal status, our customer service is available and can be contacted through this link. If you want to unsubscribe from our loyalty program, our customer service will assist you.