Serena Cognac
Fits true to size: we recommend trying your usual size.
For further information about products and online orders, please visit the FAQ section or contact our Client Service. You can also get help by filling out the form in the Contact Us section.
Shipping
We offer both Standard and Express Shipping options, depending on your location. Once your order has been shipped, you will receive an email with the tracking number. You can check the status of your order 24 hours after receiving this email via the provided link.
Click here for more information on shipping and delivery.
Preorder Items If a size is marked with an asterisk (*), it means that size is currently available exclusively for preorder. Please note, these items will be produced and shipped within 2-4 weeks.
Returns You have 15 days from the delivery date to submit a return request. We will only process returns for items in its original condition, unused and with all tags and packaging intact.
Click here for more information on returns and refunds.
Contact our Customer Care for any questions or if you require assistance.
Scarosso shoes are handcrafted using premium materials. Minor variations between pairs are a hallmark of their artisanal nature, not defects.
To maintain your Scarosso shoes, we suggest:
Storing your pair away from direct light and heat to preserve color and adhesive integrity.
Protecting them from moisture and rain.
Using the provided protective bag when not wearing.